The greatest gift for a child
Learning to read and write
At Carmel Impact, we believe that learning to read and write is one of the greatest gifts we can give to a child.
Recently, Carmel Impact provided environmental learning materials and storybooks to Grade Two students at Zumalai Centra school (EBC Nossa Senhora do Carmo Zumalai).
We believe books help students to discover the joy of reading while learning how to care for the world around them.
Reading a book can inspire curiosity, build confidence and encourage a lifelong love of learning.
With your support, we can place even more books into the hands of children across Zumalai and Timor-Leste. Because every book opens a new world...
RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms and Conditions
1. Overview
These Terms & Conditions govern your use of this website and any donations, purchases, or transactions made through it.
By using this website, you agree to these Terms.
2. About Us
This website is operated by Carmelites of Australia.
If you have any questions, please contact:
- Email: info@carmelites.org.au
- Phone: (insert number)
- Address: (insert address)
3. Donations
- All donations are voluntary and made to support the work of Carmelites of Australia.
- Donations may be tax deductible where applicable under Australian law.
- A receipt will be issued for all successful donations.
4. Payments
- All payments are processed securely via a third-party payment provider (e.g. Fat Zebra).
- We do not store your full credit card details.
- By submitting payment, you confirm you are authorised to use the payment method.
5. Pricing & Errors
- All amounts are listed in Australian Dollars (AUD).
- We reserve the right to correct any errors in pricing or transactions.
6. Refunds
- Refunds are handled in accordance with our Refund Policy (see below).
- Approved refunds will be returned to the original payment method.
7. Fraud & Security
- We reserve the right to cancel or decline transactions where fraud or suspicious activity is detected.
- Additional verification may be required.
8. Website Use
You agree not to:
- Use this site for unlawful purposes
- Attempt to breach security or interfere with functionality
- Submit false or misleading information
9. Liability
- We aim to ensure accuracy, but do not guarantee the website is error-free.
- To the extent permitted by law, we are not liable for indirect or consequential loss.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Changes
We may update these Terms at any time. Continued use of the website indicates acceptance of any changes.
Our Privacy Policy
This is where you can show your privacy policy.
Refund Policy
1. Donations
Donations are generally non-refundable.
However, we may provide a refund where:
- An error has been made in the donation amount
- A duplicate transaction has occurred
- The transaction is proven to be fraudulent
Refund requests must be made within:
- 7 days (errors or duplicates)
- 60 days (suspected fraud)
2. Merchandise (if applicable)
If physical goods are sold:
- Faulty or damaged items may be refunded or replaced within 28 days
- Proof of purchase is required
3. Refund Process
To request a refund, please contact us with:
- Your name
- Transaction details (date, amount)
- Reason for request
Contact details:
- Email: info@carmelites.org.au
- Phone: (insert number)
4. Payment Method
- Approved refunds will be returned to the original payment method
- Processing times may vary depending on your bank or payment provider
5. Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law.
